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Questions? (949) 438-1277

 

Registration and Payment

Registration by phone or email is offered. Please note that your seat in class is not guaranteed without payment. Unless otherwise noted, payment is accepted by cash or credit card at the beginning of each class. Please arrive 15 minutes before class.

Reservation Policy

Your seat in class is guaranteed by your payment. If you do not pay the class fee, a seat in class may not be available for you. You will need to contact us. If you commit to a class, please show up.

Rescheduling Policy

We are happy to reschedule students to a more convenient date upon your request, however, there is a $15 fee for rescheduling if your request is made within 24 hours of the class you are originally scheduled for.  The fee will also apply to students who do not attend their class without calling to notify Remedy Training & Consulting, LLC that they will not be attending the class they are scheduled for.

Refund Policy

When students either register and pay for a class but do not show up for class, or are asked to reschedule due to excessive lateness, they will be entitled to reschedule into a similar class on a date of Remedy Training & Consulting, LLC’s convenience. They will also be charged a $15 rescheduling fee. It is the responsibility of the student to register for the correct class.  We do not issue refunds for any student cancelling their registration within 36 hours of the start of the course that they registered for. Every attempt will be made to accommodate the student to reschedule to a different class. Remedy Training & Consulting, LLC is not responsible for incorrect registrations. This may incur additional charges to register for the correct class. It will be up to the student to confirm attendance in another class. Students can email us at info@remedytc.org or call 949-438-1277.

Refund Exceptions

Due to the nature of this industry, we generally do not issue refunds unless a student cancels their attendance to a class with over 36 hours notice. We will however review exceptions and extenuating circumstances on request. A request will be addressed and processed within 7 business days.

Cancellations

Remedy Training & Consulting, LLC reserves the right to cancel classes at it’s discretion including due to low enrollment. Students will be notified of class cancellations via the methods of contact information that they provided at the time of enrollment. Refunds are not issued due to cancellations or low enrollment, the class will be rescheduled or the student may transfer to a different class at their convenience. We will do everything possible to get students into the next available class.

Returned Checks

If your check is returned to us for insufficient funds, you will incur an additional fee of $25.00 before your certificate will be issued. If your check is returned and we issued your certificate in good faith, you will need to send the additional fee of $25 along with the original amount of the check immediately. If we are do not receive payment within 2 weeks of the date of issuance, then we reserve the right to notify the American Heart Association or other training organizations that the certificate was obtained fraudulently. We also reserve the right to notify your employer, school, or local EMS agency.

Replacement cards

If you lose your card a duplicate card may be issued. You must call 949-438-1277 with the date of the original class, the type of class and the location of the class. Once these records are documented and verified, a duplicate will be issued.

The replacement fee for any card/certification issued is $25. If the card was not received due to Remedy Training & Consulting, LLC error in addressing, there is no fee. Remedy Training & Consulting, LLC is not responsible for incorrect addresses provided by students, or cards not received that were sent to a correct address. A replacement fee applies to any card not received but was sent to the correct address.

We will not issue a duplicate card after 18 months, however we would be pleased to enroll you in another class.Type your paragraph here.

Have a question..? Call us at (949) 438-1277